FAQ

Please note that we do not ship on Saturdays, Sundays, or U.S. nationally observed holidays. Tracking information will be e-mailed to you once your parcel has shipped.

Processing time is currently running at 2 business days.

All orders are shipped from Fort Lauderdale, FL and your delivery date is dependent upon the receiving address. Standard rate delivery estimates are provided below:

Orders to Southern and Midwestern states typically take 2 to 3 business days

Orders to East Coast addresses typically take 3 to 4 business days

Orders to West Coast addresses typically take 5 to 7 business days.

We offer expedited shipping services through UPS. Any order placed before 12PM will be processed the same day, any order placed after 12PM will be processed the following business day. For additional information please contact partehaus@gmail.com

Shipping times are not guaranteed and can vary based on location, time of year, and weather. Parte Haus is not responsible for any delays due to the carrier

 

 

We calculate your shipping costs based on the weight and destination of your order. Please note that your package may be subject to import taxes and duties imposed by your country's customs department. These fees are typically around 20% of the total merchandise value, but may vary depending on the destination country. For more detailed information on pricing, please contact your local customs office.

Please be aware that we are obligated to declare all items in your order as merchandise, and we cannot label them as gifts. Parte Haus cannot control or assume responsibility for any duties or taxes that may be applied to your package, and you will be responsible for paying any additional charges to clear customs.

Customs policies vary from country to country, so we recommend that you contact your local customs office for further information. Please note that Parte Haus is not responsible for any delays caused by customs processing.

For our standard shipping to Canada, please allow up to 15 business days for delivery. If you require expedited shipping for a specific event, please email us for a quote on expedited shipping.

 

Our standard latex balloons have a lifespan of approximately 8-12 hours, while our 3-foot latex giant balloons can float for up to 36 hours before they begin to sag. To extend the lifespan of our latex balloons, we use Hi-Float, which can double their longevity. However, this treatment is not effective for confetti-filled balloons. Mylar balloons typically last for 2-4 days, while bubble balloons can remain inflated for up to a week.

Please note that once balloons leave our store or delivery van, we cannot be held responsible for their lifespan. The longevity of helium-filled balloons is sensitive to temperature and humidity, which can affect their floating time. All balloon sales are final.

On the other hand, our air-filled products, such as indoor balloon garlands, have a longer lifespan of several weeks. So, you can enjoy them for an extended period of time.

 

We accept all major credit cards, PayPal, Amazon & Google Pay.

 

Delivery is available :

Fort Lauderdale and surrounding areas

Bethesda and surrounding areas for all orders over $125. Delivery fee is priced according to mileage and availability. On-site balloon styling and installation is available for an additional cost.

 

We are pleased to utilize 100% natural, biodegradable latex balloons that are manufactured in the USA. Similar to other natural products, latex balloons naturally decompose under normal environmental conditions.

While Mylar balloons are not biodegradable, they can be reused or brought back to our stores for recycling.

Moreover, we make our balloon weights in-house using completely biodegradable materials.

 

Certainly, we can assist you with that! Please call us and our team will provide you with a helium pricing estimate based on the size and type of balloons you require.

 

 

Our team provides comprehensive balloon services and event planning solutions. You may submit a request our intake form. We take pride in bringing your vision to life, no matter how elaborate it may be.

 

Weather and Sun Damage

Please note that balloons are subject to fading and oxidation when exposed to sunlight, resulting in a more subdued appearance. It is important to avoid leaving your balloons in a vehicle as overexposure to sunlight or extreme heat can cause them to burst.

On the other hand, cold temperatures can also impact helium balloons. Helium floats as it is lighter than air, but when exposed to cold temperatures, it becomes denser and heavier than air, causing the balloons to deflate and sink.

If you have ordered our Inflated Foil Balloons, please be aware that they may appear slightly deflated upon arrival. However, when returned to a warm environment, you will hear them make popping noises as the helium expands and restores the balloons to their original form.

 

While we weight all of our balloons, windy conditions may cause them to move around. Unfortunately, we cannot guarantee that they will withstand strong winds

 

Before attempting to create a balloon ceiling or release balloons onto a ceiling, it is important to inspect the surface for any imperfections that could cause the balloons to pop, such as chips in the paintwork. If the room has spotlights, it is recommended to turn them off for at least 2 hours and ensure they are completely cool before placing any balloons. Avoid turning on any lights that may generate heat as this can cause the balloons to burst.

 

You may return items purchased from our physical stores within 7 days of purchase, provided that you have a copy of the receipt. Within this timeframe, we accept unopened items in their original packaging for a full refund, but please note that balloon sales are final.

For online purchases, please contact our customer service at partehaus@gmail.com within 7 days of delivery to arrange for a return. You will need to provide the Order Number on the original email receipt, and we will accept unopened items in their original packaging for a refund, less the shipping cost. Return shipping is the responsibility of the buyer. Our customer service team will provide the appropriate return address for the item(s).

In the event that an item arrives damaged, please accept our apologies and contact customer service. We will arrange for an exchange or refund, and kindly ask that you provide your Order Number and photographs of the damaged item.

 

We deeply apologize for any errors made in your order. We make sure to take great care in packaging your items, but if we have made a mistake, we want to resolve it promptly. Kindly notify us as soon as possible at partehaus@gmail.com to rectify the issue.

 

After we receive your return and confirm that it meets our returns policy, we will issue a refund using your original payment method. Please note that it may take up to seven to ten business days for the payment to be processed, depending on your bank or payment provider. Please also note that the cost of shipping the item(s) will not be refunded.

 

Yes, we do have physical stores! We currently have two locations: one in Fort Lauderdale , Lawrenceville as well as opening a third location in Bethesda. We would be delighted to have you visit us

For additional details about our store locations, please refer to the Contact Us page on our website.

 

Our goal is to make party planning as easy and stress-free as possible for you. If you contact us by email or phone, we will do our best to ensure that all of your party supplies are shipped together to save you time and hassle.